Frequently Asked Questions

Please keep the bottle upside down.

Put the gel in the fridge, which changes the consistency and makes it less runny. If you then also keep the gel upside down, it is easier to empty the bottle completely.

No, since OralClean+Care only contains purely natural ingredients, it is completely harmless to the system of your dog or cat and can be used without any concerns.

You will be informed about the exact number of parcels in the email text of your invoice. As a general rule, we send shipments up to a net weight of approx. 28 kg in one parcel. Heavier orders are divided into several parcels. For example, if you order 30 kg of dry food, you will receive two parcels of 15 kg each. Due to different parcel delivery times, it can happen in individual cases that the parcels are delivered on different days.

In exceptional cases it can happen that the goods are damaged during the shippment. If you have received a damaged item, please contact us by phone on our service number so that we can discuss how to proceed.

Please do not dispose the damaged items until you have received feedback from us.

Immediately available goods are usually with you within 1 to 3 working days for orders from Germany. For orders from Belgium, Austria and the Netherlands, please allow a delivery time of approx. 2 to 4 working days.

A coupon is valid until the end of the third year after purchase and can only be redeemed here in the PLATINUM online shop.

After you have logged in with your personal login details, you can access the customer account at any time by clicking on the "My account" icon in the top right-hand corner. Your customer number is displayed directly in the top left-hand corner.

No, in conjunction with a product on subscription in your shopping cart, only standard shipping can be selected, as otherwise, every subsequent subscription delivery would also be sent by express. If you need a product via express, we recommend placing an additional order for it alongside your subscription delivery.

If you provide a preferred date for the delivery when placing your subscription order, this date will serve as the start date of your subscription. Subsequent dates will be calculated based on this date.