Frequently Asked Questions

Here you will find answers to questions asked to our customer service, practical tips for feeding your dog with PLATINUM dog food prepared with FSG and for feeding your cat with MeatCrisp from the Freshmeatdryer.

Cat Breeders

As part of our breeder conditions, we provide starter boxes free of charge for our actively ordering breeders who feed and raise their kittens with PLATINUM cat food.

You can request the starter box directly using our form.

You are welcome to register as a breeder directly via our form.

MeatCrisp is a complete food, so is suitable for pregnant and lactating cats. However, due to the higher energy and nutrient requirements, the quantity should be adjusted accordingly and Adult or Kitten varieties should be used.

In order to be able to advise you individually, please contact our breeder advisory service or our vet:

E-mail: zuechter@platinum.com

E-mail: tierarzt@platinum.com

Free service number: 0800 2283663

Our starter sets include a 400g bag of dry kitten food, a magnet with Simon's Cat motif and a flyer with information about our products.

From the 6th week of life you can offer our kitten food to the kittens and slowly get them used to it.

Dog Breeders

For pregnant or lactating dogs, as well as animals currently on medication, we advise you to consult your vet before giving your dog Fit-Bits functional snacks with added benefits. 

To register with PLATINUM as a breeder, we first need a copy of your kennel licence or a breeding license from your breeders’ association.

Please use our form to sent us the information needed.

After registering, breeders are sent a separate breeders’ price list with preferential terms. These conditions are also stored in your online shop account so you can see the prices that apply to you after logging into the online shop.

As part of our breeder terms, we provide our registered breeders who feed and raise their puppies on PLATINUM dog feed with puppy starter sets for free.

You can request the starter sets directly via our form.


Has your question not been answered yet? Then write to us!

Our team will be happy to help you.

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